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FAQs about FeatherShark’s Freedom FactoryPro

What are your hours for tech support and what is your average response time?
While our normal support hours are M-F 8:00 am-5:00 pm, we know fire districts are operating (and run into tech problems) far beyond this.

Because of this, we have unlimited 24/7 emergency support so you can always get tech help.

Who will my dedicated team be made up of?
Your 4-person support team will be made up of two IT specialists, an account manager, and a virtual CIO.

In other words, no matter when you reach out, you’ll always be working with someone who knows your tech systems and your account.

What is FeatherShark’s Technology Collaboration Conference?

As a FeatherShark client, each year we’ll invite you and the other fire and ambulance districts we work with to come together in a conference where we discuss technology in your industry.

Over the course of the conference, you’ll have the chance to learn from other districts and see what they are doing, find overarching tech problems for fire and ambulance districts, and brainstorm ways for us to work through them together.

How can I learn more or get started with FeatherShark?

You can learn more on the “Why FeatherShark” page or get started by scheduling a free “Modernized Fire District” strategy session with us here.

What programs and types of technology can you help us with?

We can service just about everything that involves tech! Here’s just a short list of applications, systems, and tech equipment our current clients often request help for:

  • Firehouse software
  • Ambulance & EMS emergency ePCR programs
  • KnoxBox (or any other type of “roving” technology)
  • Mobile data terminals (MDTs)
    Coordinating with Dispatch
  • Physical servers
  • Backup & disaster recovery solutions
  • Desktops, laptops, tablets, smartphones – in your stations and in your vehicles
What is the “Technology Roadmap”?
Rather than simply fixing your tech when it breaks, we’ll put together a 3- to 5-year roadmap outlining how technology can help your fire district move forward and be more productive.

In other words, rather than taking a reactive approach to your tech, we’ll work through any specific challenges you’re having in your district with technology and explore short- and long-term solutions to deal with them.

What is the 90-day “try us out” guarantee?

Most managed IT services providers will make you sign a contract tying you into their services for the next 3+ years. Which means that even if you decide within the first month (or even the first week) that they aren’t a good fit, you’re still stuck with them.

That’s why we have a 90-day “try us out” guarantee. This means if you decide we aren’t the right IT partner for your firm, just let us know within the first 90 days and we’ll let you out of the contract – no questions asked and no “early termination” fees like the other guys.