General Questions:

Why would businesses move to the Cloud?

The cloud is more reliable and more secure with reduced total cost of ownership over traditional IT. It is subscription based, so there is no infrastructure to buy. It is easy to switch, it is easy to deploy, and it is fully scalable for businesses large and small.

What happens if one of these Cloud companies go out of business?

We’ve hand-picked our partner companies because we believe they will be here for the long term. These companies are either well-funded or publicly traded, and they have popular products that are widely used. Egnyte has over 11,000 customers, RingCentral has over 300,000 customers, and more than 5 million businesses use Google Apps.

Email & Calendar

Can I use my company domain (e.g. [email protected]) as my email address?

Yes! Google Apps works with any domain name you have registered. Your Cloud Specialist will configure everything necessary to make your email work with your domain.

Can I get email from multiple domains in my inbox? I have a .com domain and a .net domain registered for my company.

Yes! You can have as many domain “aliases” as you’d like for your email. It doesn’t matter what kind of domain you’re using – .com, .net, .us or .info! An email to you at any of your domains will be delivered right to your inbox. You’ll have the option to reply back from the domain of your choice.

Is my data secure with Google?

Google Apps includes dozens of critical security features specifically designed to keep your data safe, secure and in your control. Your data belongs to you, and Apps tools enable you to control it, including who you share it with and how you share it. Google’s data center network provides exceptional security and guarantees 99.9% reliable access to your data, 24x7x365.25 (that’s right: no rest, even on leap years).

How will my current email information be switched to Google? I don’t want to lose any information.

Your Cloud Specialist will migrate your email, calendar and contacts during your setup. Everything you need will be at your fingertips when you start using Google Apps. You will enjoy the benefits of 25GB of inbox storage and a searchable inbox so you never lose track of an email again!

Cloud VOIP Phones

Will I be able to keep my current phone number?

Yes! When you speak with your Cloud Specialist, they will verify that your number can be ported.  In the vast majority of cases FeatherShark can port your number over.

Can I use vanity phone numbers, like 1-800-Your Biz?

Absolutely. Talk to your Cloud Specialist about your needs, and we’ll help you find a number that works for you.

Can I access my call information while away from the office?

Accessing your call logs and settings is as easy as opening an application on your smartphone or tablet.  If you don’t use a smartphone or tablet you can also access your information by simply logging into your account from a PC, laptop, or Mac.

Cloud File Server

Can I use your service to replace my file server?

Yes! Egnyte Cloud File Server is designed to take the place of a physical file server. Instead of being located in a server room, your Egnyte Cloud File Server is located online, allowing you to securely upload, organize, store and share as many files as you want – regardless of type or size.

How can I back up my company files?

When you store your files on Egnyte Cloud File Server, you are automatically backing up those files securely in the cloud. Files are continuously synchronized between your local computer and the cloud. These files are accessible only to authorized users and can be accessed from any location, using any device.

Can I access my files from my smart phone? What about my iPad?

Yes! Egnyte has apps for both Apple and Android devices, giving you access to all your files, all the time, from wherever you are.

FeatherShark Freedom Factory™

What is Freedom Factory™?

Our FeatherShark Freedom Factory™ is our managed support service for all your cloud services. With Freedom Factory™, we become your one point of contact for all your IT needs. It’s like having your own IT super hero.

I notice that these Cloud services all say they have “free support” for customers. Why do I need Freedom Factory™?

All our partners do provide customer support by phone and email. Freedom Factory™ is for busy business people who have better things to do than sit on the phone tech support trying to diagnose and troubleshoot their computer problems. One call to your FeatherShark support team, and we get you working again faster than doing it yourself.